How long will my package take to arrive?
All shipments are shipped via Canada Post – Average transit times are 5-10 days, depending on location in Canada. More information can be found on the Canada Post website.
Unfortunately, due to higher than normal volumes, Canada Post has been experiencing some delays in those proposed timelines. We appreciate your patience as carriers and couriers try to keep shipments moving relative to market demands. Should your order take longer than 14 days from its ship date, please feel free to contact us regarding a replacement at email@example.com
Can I track my order?
No, unfortunately, we use general postage mail so we are not able to provide general tracking information. If you experience issues receiving your order past the expected timelines posted by Canada Post, please contact firstname.lastname@example.org for added assistance.
What are my payment options?
You can pay via credit card or through PayPal. You do not need to have a PayPal account in order to checkout with PayPal - there is a ‘checkout as guest’ option available.
Do you ship to the USA?
No, unfortunately, we do not provide shipping outside of Canada at this time. We do provide shipping across all Canadian Provinces.
Where are you located?
Zappa Seeds is a Canadian company. All orders are shipped out of Toronto, Ontario.
I want to do a bulk order and be able to choose my own varieties, can I do that?
Absolutely! You can select and process your bulk order online through the website. To follow, please email your order reference number and a list of your desired varieties and quantities to email@example.com. We can only provide seeds that are shown on the website at the time of order placement.
I bought some seeds and a few didn’t germinate?
We do our best at Zappa Seeds Inc to provide our customers with the most ideal guidelines and instructions for a productive yield of our garden seeds year after year. Every packet is adorned with a planting guide specific to the seed contained within and our complimentary website (www.zappaseeds.com) is available with additional resources and support to help ensure your planting success. With that in mind, there are many elements that lend to the positive growth and yield of a seed such as weather, soil, technique, etc., which are not of the direct control of Zappa Seeds Inc. and to which we cannot be held responsible. Should you find yourself in a predicament wherein a Zappa Seeds Inc. product has been proven unsatisfactory, within one year from the date of purchase, Zappa Seeds Inc will replace your product at no added cost to you, including the cost of shipping.
Where are your seeds sourced?
Zappa Seeds products are ethically sourced from around the world – allowing us the ability to deliver an international variety of seeds to you and your gardens. All of our seeds are non-genetically modified (non-gmo) and have the best quality and tastes in mind.
How many seeds will my package contain?
Each variety will vary in contents, however, you will generally find that you will have enough seeds available from Zappa Seeds to sustain you for a season or two at a minimum. Our packaging is larger than most of our competitors, lending to a larger quantity of seeds contained within.
Vegetable Packs – approx. 1 to 2.5 grams (except Tomato, Pepper, Eggplant)
Bean Packs – approx. 15 to 20 grams (except Yardlong)
When will my order be processed?
All orders are processed Monday through Friday and generally within 48 – 72 hours. We do our best to process orders in a timely fashion and get them on their way to you.
How much for shipping?
Retail sales do not include shipping charges or fees. Shipping costs and transit times are in accordance with policies, rates and service times offered through Canada Post.
Sample Shipping Costs:
1 to 17 seed packets – flat $3.19
18 to 30 seed packets – flat 5.57
30+ seed packets – FREE
Where do I find the planting instructions?
Each Zappa Seeds packet is adorned with a planting guide to facilitate your sowing process. In addition, the Zappa Seeds website contains planting instructions for each retailed seed.
I’m multi-lingual and prefer planting instructions in my native language.
Welcome! Bienvenidas! Benvenuto! Bienvenue! 歡迎
Most of our seed packages offer planting guides in a few different languages to facilitate the planting process for our multi-lingual gardeners.
Can I modify a seed collection?
No, unfortunately, seed collections are specifically crafted and cannot be modified.
What is your affiliate program all about?
Glad you asked! If you are seeking a new business opportunity and have an entrepreneurial spirit – our affiliate program may be of interest to you! Our affiliates promote and sell Zappa Seeds through their own web-based stores. It’s a great way to make an income while promoting a great product! Please fill out our Affiliate Application form if interested in learning more.